Terms & Conditions

We at ENVISAGE VACATIONS are excited to help you with your travel! The following terms and conditions (“Terms and Conditions”) apply to all travel and travel-related services offered for sale by ENVISAGE VACATIONS and/or its agents, employees, associates, affiliated companies, independent contractors, or subcontractors (hereinafter referred to as “ENVISAGE VACATIONS”, “we,” or “us”). Our telephone number is 1-919-729-6603. Our email address is cretia@envisagevacations.com.

Please read these Terms and Conditions carefully. Traveler acknowledges that they have taken note of these Terms and Conditions before making a booking and have accepted the same with a digital signature on the bottom of the submission page via ENVISAGE VACATIONS' booking page. In regards to group travel, the primary traveler has informed all other travelers in their group of these Terms and Conditions and accepts them on their behalf, warranting that the other Travelers in their group, after consideration and with an opportunity to consult legal counsel, also agree to be bound by these Terms and Conditions. Without this acceptance, the processing of an order or inquiry is not technically possible. Therefore, by placing an order with ENVISAGE VACATIONS, you, and all Travelers in your group (if applicable), agree to abide by these Terms and Conditions without reservation and to be bound by the limitations herein.

 

PLANNING FEES

Non-refundable Custom Travel Planning Fee. The process of researching and putting together a customized, bespoke proposal that matches your travel desires takes time.  The trip-planning fee covers initial consultation and discussion of your trip dreams and expectations, time spent researching, developing, and revising a proposal to create the perfect customized itinerary, booking and managing all components, and support while traveling. The travel planning fee varies based on the length and complexity of the trip.

 

PASSPORTS

Traveler assumes complete and full responsibility for and hereby releases ENVISAGE VACATIONS from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. However, we specifically recommend that U. S. Citizens traveling internationally, including travel to Canada, Mexico or the Caribbean, do so with a valid U. S. Passport. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department, (202) 647-5335 travel.state.gov.  For medical information, please refer to the U.S. Centers for Disease Control (CDC), (404) 332-4559 or use their fax information service at www.cdc.gov/travel (404) 332-4565.

 

MEDICAL & PHYSICAL CONDITION & MEDICAL EMERGENCIES

Some activities offered within ENVISAGE VACATIONS' packages are physically active and interactive, so you must be in good physical condition and health to participate in them. Various water activities and sports available on vacations (including jet-skiing, snorkeling, surfing, etc.) require various skills and abilities such as the ability to swim, hand to eye coordination, balance, and an awareness of your surroundings.

Travelers certify that they are responsible for managing their own medication and medical, physical, or allergic conditions during their Trip. Traveler understands that in the event of injury to Traveler, or exacerbation of Traveler’s medical condition, ENVISAGE VACATIONS may not be held responsible. If a serious emergency arises, it may be necessary for a physician to attend to Traveler, but Traveler recognizes that ENVISAGE VACATIONS is not obligated to take any action to facilitate or assist that treatment. The quality of medical personnel and facilities vary from region to region and cannot be controlled by ENVISAGE VACATIONS. In some parts of the world, substandard medical care is common and unavoidable. Hospital facilities are often unavailable and evacuation can be prolonged, difficult and expensive. ENVISAGE VACATIONS is not responsible for the costs of any medical treatment you may require during a Trip and assumes no liability regarding provision of medical care or lack thereof that you may receive while on the Trip. YOU ARE RESPONSIBLE FOR RISKS ASSOCIATED WITH, AND COSTS, OF ANY AND ALL MEDICAL TREATMENTS YOU MAY REQUIRE OR RECEIVE DURING YOUR TRIP. Traveler releases ENVISAGE VACATIONS from any liability relating to any such medical care, whether secured by a Service provider on behalf of Traveler, ENVISAGE VACATIONS, or otherwise, and agrees to be responsible for any and all expenses incurred for said medical care.

 

SAFETY

Travel to certain areas may involve greater risk than others. You assume sole responsibility for your own safety at any destination traveled to. ENVISAGE VACATIONS does not guarantee your safety at any time and assumes no responsibility for gathering and/or disseminating information for you relating to risks associated with your destinations. ENVISAGE VACATIONS does not represent or warrant that travel to any specific destination is without risk and we shall not be liable for damages or losses that may result from travel to such destinations. Please visit www.travel.state.gov for advisories.

 

VACATION PROTECTION

It is the traveler’s responsibility to protect their purchases and travel insurance is strongly recommended. Travelers are advised to obtain appropriate insurance coverage against all risks.  ENVISAGE VACATIONS has information regarding some forms of travel insurance and this information will be offered to each traveler.  If vacation protection is NOT purchased, a travel insurance waiver will need to be completed by all traveling parties. The waiver releases ENVISAGE VACATIONS from all liability. 

ENVISAGE VACATIONS shall not be responsible for any injuries, losses or damages in connection with terrorist activities, social or labor unrest, mechanical or structural integrity of air, sea, and ground transportation and accommodations, diseases, local laws, terrorist acts, climatic conditions, Acts of God, delays, changes or cancellation of travel due to weather conditions, hotel services, accidents or health-related problems before or while in-transit to (e.g., an accident on the way to a tour), during, and after a tour, or any other actions, omissions, or conditions outside of ENVISAGE VACATIONS' control.

ENVISAGE VACATIONS shall not be responsible for failure to perform any of its obligations under this Agreement during any period in which such performance is prevented or delayed due to Force Majeure, nor for changes to or terminations of your trip due to Force Majeure. “Force Majeure” refers to any event beyond ENVISAGE VACATIONS’ reasonable control, including but not limited to severe weather, fire, flood, mudslides, earthquakes, war, labor disputes, strikes, epidemics, World Health Organization’s advisories and/or alerts, Center for Disease Control’s advisories and/or alerts, U.S. State Department’s advisories and/or alerts, any order of any local, provincial or federal government authority, interruption of power Services, terrorism or any other causes beyond the control of ENVISAGE VACATIONS.

 

LIMITATION OF LIABILITY

IN NO EVENT SHALL ENVISAGE VACATIONS BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DAMAGES FOR ANY LOSS OF OPPORTUNITY OR OTHER PECUNIARY LOSS, EVEN IF ENVISAGE VACATIONS HAS BEEN ADVISED OF THE POSSIBILITY OR PROBABILITY OF SUCH DAMAGES OR LOSSES, WHETHER SUCH LIABILITY, IS BASED UPON CONTRACT, TORT, NEGLIGENCE OR OTHER LEGAL THEORY. IN NO EVENT SHALL ENVISAGE VACATIONS' TOTAL AGGREGATE LIABILITY TO THE TRAVELER FOR CLAIMS ARISING UNDER THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID BY THE TRAVELER TO ENVISAGE VACATIONS UNDER THIS AGREEMENT.

ENVISAGE VACATIONS IS ACTING AS A MERE AGENT FOR ALL SUPPLIERS OF SERVICES AND ACCOMMODATIONS ADVERTISED AND/OR SOLD BY US. ALL SUPPLIERS OF SERVICES AND ACCOMMODATIONS ADVERTISED AND/OR SOLD BY ENVISAGE VACATIONS ARE THIRD-PARTY VENDORS AND ENVISAGE VACATIONS RETAINS NO OWNERSHIP INTEREST, MANAGEMENT, OR CONTROL OF THOSE THIRD-PARTY VENDORS. TO THE FULLEST EXTENT PERMITTED BY LAW, ENVISAGE VACATIONS DOES NOT ASSUME LIABILITY FOR ANY INJURY, DAMAGE, DEATH, LOSS, ACCIDENT OR DELAY DUE TO AN ACT OR OMISSION OF ANY THIRD PARTIES (INCLUDING THIRD PARTY VENDORS), GOVERNMENTAL AUTHORITY, OR ACTS ATTRIBUTABLE TO YOU YOURSELF, INCLUDING, WITHOUT LIMITATION, NEGLIGENT OR RECKLESS ACTS, EVEN IF ENVISAGE VACATIONS HAS BEEN ADVISED THAT SUCH DAMAGES WERE POSSIBLE OR PROBABLE.

 

CANCELLATION POLICY

If travel plans are delayed or cancelled for any reason, there will be no refunds issued by ENVISAGE VACATIONS, except in those circumstances where ENVISAGE VACATIONS has issued its own schedule of cancellation, applicable to all or a portion of a booking (whenever such a schedule is issued, it will specifically indicate which trip component(s) it is issued for and it will apply ONLY to the specific trip component(s) indicated). Please note that a ‘trip’ or ‘booking’ often consists of multiple components, each of which may carry its own cancellation penalties (example: an airline ticket, a pre-trip hotel night, a multi-day adventure vacation by a tour operator, a post-trip extension designed by ENVISAGE VACATIONS, all of which may be subject to a different set of cancellation policies). You will be provided with the individual cancellation policies to the extent that these are available in a distributable format, for your records, but ENVISAGE VACATIONS is not responsible for this policy distribution. Clients are responsible for obtaining the applicable policies, either by contacting ENVISAGE VACATIONS and requesting a copy (if available, otherwise, it will be verbal delivery) or by consulting the individual suppliers and/or their catalogs. No refund(s) will be issued for cancellations due to actual or threatened terrorist events. Furthermore, there will be no refunds due to fear of travel from actual or threatened terrorist, health, political or other similar events.

ENVISAGE VACATIONS will impose a $50.00 per person cancellation fee upon cancellation of each booking.  This fee is in addition to any fees imposed by a vendor. This $50.00 will be charged PRIOR to any cancellations being processed.

SECURE PAYMENTS

Payments - I understand if I have an unpaid balance to ENVISAGE VACATIONS and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so incurred during collection efforts.

 

ENVISAGE VACATIONS accepts debit/credit Cards only: American Express, Discover (some vendors), Visa and MasterCard.

We cannot guarantee that you will be eligible for any “points” or rewards benefits from any credit card, airline, or hotel rewards program for travel booked by ENVISAGE VACATIONS on your behalf.  All travelers will be notified before all payments being processed.

Envisage Vacations

Raleigh,

NC 27614

Tel 919-729-6603

Email:

Cretia@envisagevacations.com

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